terms & conditions

Terms & Conditions

Last Updated: 2 December 2023

Welcome to handicroft! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.


1. General

1.1. The term 'handicroft' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the customer or viewer of our website.

1.2. The use of this website is subject to the following terms of use:

1.2.1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

1.2.2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.2.3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


2. Crochet Products (flower bouquets, keychains, accessories, bags and coasters)  

2.1. handicroft offers a variety of handmade crochet products, including flower bouquets, accessories, plushies, keychains, and more.

2.2. The description and images of the products on the website are for illustrative purposes only.

2.3. Due to the handmade nature of our products, each item is unique, and there may be slight variations in colour, size, or design compared to the images displayed on the website. We strive to replicate designs as accurately as possible, but no two handmade items will be exactly alike.

2.4. We believe these variations enhance the individuality of each product and assure you of the authenticity of our handmade items.

2.5. We appreciate your understanding that these slight differences contribute to the charm and uniqueness of your handmade purchase.

2.6. We reserve the right to modify or discontinue any product or service without notice at any time.


3. Balloons (uninflated balloons and helium balloons)

3.1. Balloons may vary slightly in colour and design from images displayed on the website.

3.2. Due to the inherently fragile nature of balloons, customers are advised to handle balloons with care to prevent damage.

3.3. We are not responsible for any issues that may arise after delivery, including but not limited to the handling and storage of balloons.

3.4. Upon receiving your balloon order, we recommend handling them with care. please note that once the balloons are delivered to your hands, their performance is beyond our control.

3.5. While we strive to ensure the satisfaction of our customers, we are not responsible for any balloons that burst after they have been delivered. We appreciate your understanding and cooperation in handling balloons responsibly.


4. Event Decorations Service

4.1. Decorations may vary slightly in colour, size, or design from images displayed in promotional materials or on the website. We strive to replicate designs as accurately as possible, but variations may occur due to the handmade and customised nature of balloon arrangements.

4.2. Booking and Payment

4.2.1. To secure our event balloon decoration services, customers are required to make full payment upon booking through our website.

4.2.2. Final payment is due on or before the event date. Failure to make the final payment may result in the cancellation of the decoration service.

4.2.3. Any additional services, modifications, or add-ons requested after the full payment has been made will be subject to additional charges. Customer will be informed of these charges, and payment must be made before the event date.

4.3. Venue and Logistics

4.3.1. It is the customer's responsibility to ensure that the venue is suitable for balloon decorations and complies with any necessary regulations.

4.3.2. We are not be liable for any issues arising from venue restrictions, access limitations, or other logistical challenges.

4.4. Changes and Cancellations

4.4.1. Any changes to the decoration order must be communicated at least 21 days before the event date.

4.4.2. Cancellations made less than 14 days before the event date will result in the forfeiture of the deposit.

4.5. Liability

4.5.1. We shall not be liable for any damages, losses or claims arising from the use of our services.

4.5.2. We are not responsible for any injuries, accidents or damages that may occur during or after the event.

4.6. Customer Cooperation

4.6.1. Customers are expected to cooperate with our team to ensure the smooth execution of the decoration service.

4.6.2. handicroft reserves the right to adjust or modify the decoration setup based on on-site considerations, without compromising the overall aesthetic.


5. Temporary Tattoo Stickers

5.1. handicroft offers a variety of temporary tattoo stickers.

5.2. The description and images of the products on the website are for illustrative purposes only.

5.3. Temporary tattoo stickers may vary slightly in colour and design from images displayed on the website.

5.4. Taylor Swift-Inspired Temporary Tattoo Stickers Disclaimer:

5.4.1. Our Taylor Swift-inspired temporary tattoo stickers are crafted with admiration for Taylor Swift's artistry and style. Please note that these designs are inspired by her work, and we are not directly affiliated with or endorsed by Taylor Swift or her brand.

5.4.2. We want to make it explicitly clear that no copyright infringement is intended. These tattoo stickers are artistic interpretations and expressions, created to celebrate the creativity of Taylor Swift.

5.4.3. All trademarks, service marks, and trade names of Taylor Swift used in connection with our products are the property of their respective owners.

5.4.4. Our temporary tattoo stickers are designed with unique artistry to capture the essence of Taylor Swift's influence in popular culture. Each design is a creative expression and should be regarded as such.

5.4.5. We encourage customers to be aware that our Taylor Swift-inspired temporary tattoo stickers are not official merchandise. Any resemblance to copyrighted material is purely coincidental and part of the artistic interpretation.

5.5. Application and Removal

5.5.1. Customers are advised to follow the provided instructions for the proper application and removal of temporary tattoo stickers.

5.5.2. We are not liable for any adverse reactions or damages resulting from the application or removal process.

5.5.3. We shall not be liable for any damages, losses, injuries, accidents or claims that may occur during or after the use of our temporary tattoo stickers.


6. Orders and Payment

6.1. To place an order, you may be required to provide personal information, including name, address, and payment details.

6.2. Orders will be processed upon payment confirmation.

6.3. Full payment is required for all products and services. Additional charges may apply for customisations or add-ons.

6.4. All prices are listed in Singapore Dollars (SGD).


7. Meetups

7.1. We offer meetup options for customers to collect their purchased products, except for products stated otherwise.

7.2. During check out, the dates and timings available for meetups will be shown in the calendar popup and you may select your preferred timing. 

7.3. We only do meetups at Admiralty MRT or Ang Mo Kio MRT, depending on the product purchased. 

7.4. If you are driving or if it's more convenient for you to meet at our block, drop us a whatsapp message at 88216849 and we will let you know the exact address.

7.5. It is the customer's responsibility to arrive on time for the meetup.

7.6. Reschedule or Latecomer

7.6.1. If you are running late for our meetup or would like to reschedule, please inform us at least 30 minutes before our scheduled meetup.

7.6.2. If you are late for more than 15 minutes, you can top up $20 for grabexpress delivery arrangement by us at our convenient timing.

7.6.3. If you reschedule our meetup more than once, you can top up $20 for grabexpress delivery arrangement by us at our convenient timing.

7.6.4. Refund will not be available if 7.6.2 or 7.6.3. happens.

7.6.5. For helium balloons purchases, please inform us if you will be late or would like to reschedule at least 1 day before. We will not be able to entertain if the notice is given on the day itself when the balloons are already inflated.

7.6.6. Customers are encouraged to communicate any delays or issues in advance, and efforts will be made to accommodate reasonable requests.

7.7. We reserve the right to refuse service to customers who consistently arrive late without prior notice.


8. Tracked Mail

8.1. For shipping within Singapore, tracked mail is charged at $3 per order. 

8.2. Orders would be shipped out within one week of purchase, tracking number will be sent to customers' email once shipped out.

8.3. We are not responsible for any damages or loss during the mailing process.

8.4. We are not responsible for any incorrect input filled wrongly that result in wrong address delivery or failed delivery.


9. Doorstep Delivery

9.1. Doorstep delivery is charged at $20 per order unless otherwise stated on collection or product page.

9.2. Products will be delivered from 9am to 9pm on your selected delivery day, if you want to arrange for a specific timing, reach out to us at +65 8821 6849 and we can discuss for arrangements.

9.3. Doorstep delivery before 9am and after 9pm would subject to availability and additional fees.


10. Returns and Refunds

10.1. Once orders are placed, they are non-refundable and non-exchangeable. 

10.2. In the unfortunate event where your products are damaged or defected, please reach out to us with a photo of the item and we will make necessary arrangements as soon as possible.


11. Privacy

11.1. Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your information.


12. Marketing and Social Media Usage Clause:

12.1. By purchasing products from handicroft, you agree to allow us to use images of the purchased items for marketing and promotional purposes. This includes, but is not limited to, showcasing these products on our website, social media accounts, promotional materials and other marketing channels.

12.2.We may feature your purchased items in a variety of contexts, including product galleries, promotional posts, advertisements, and customer testimonials. Rest assured, we respect your privacy, and any personal information will be handled in accordance with our Privacy Policy.

12.3. If you have specific concerns about the usage of images featuring your purchased products, please contact us at +65 8821 6849 or handicroft@gmail.com. We value your feedback and are happy to discuss any considerations you may have regarding the use of these images.


13. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at +65 8821 6849 or handicroft@gmail.com.


Thank you for choosing handicroft!